Customer experience plays a vital role in an organization’s growth and sustainability. The best way to find out whether customers are satisfied with an organization’s services and products is by asking them. The concept of customer satisfaction is as old as the theories of free markets. The effectiveness of customer satisfaction surveys relies on the questions asked and the people who answer. The BevMo! Customer Experience Survey is designed to assist the company identify customers’ likes, dislikes, and potential opportunities. The feedback collected will help the company improve its stores, products, customer service, and operations.
When things go wrong, an organization’s brand and reputation may rest on how it deals with the issue. Through the customer experience survey, BevMo!, can quickly identify people who have gone through a negative experience and quickly implement measures aimed at fixing the problem, thereby retaining customers and protecting revenues. Feel free to tell them how you feel about their products and services. Your opinion matters.
BevMo! is a privately held company headquartered in Concord, California. Founded in 1994, the company specializes in selling mainly alcoholic drinks. By late 2013, it had more than 140 outlets in California, Arizona, and Washington State. Its growth, however, has come with some conflict. Expansion into Florida and Nevada in the late 90s was followed by the closure of those stores. Today, the company boasts a selection of over 3,000 types of wine, 1,200 types of beers, and 1,500 types of spirits.
How to Enter the BevMo! Customer Experience Survey
You will need:
- A PC, laptop, or mobile device
- Internet access
- A BevMo! Store receipt with a survey invitation
- A basic understanding of English
- Be 21 years or age or older and a legal resident of the United States to enter the sweepstakes
- Visit the customer survey site at BevMosurvey.com.
- Click the forward arrow to continue.
- Enter the following information from your store receipt: date of visit, 15-digit access code, and the 11-digit ClubBev! ID number.
- Click on the forward arrow to proceed.
- Select the time of day you visited the store.
- Think about your shopping experience and answer a few questions.
- Answer all questions truthfully.
- Fill in your contact information for contest purposes.
- Submit the survey.
Ready to do the BevMo! Customer Experience Survey, click “Start the Survey” button below.